A new property manager came to us. He was starting out with one property and had plans to scale fast in the beautiful Destin, Florida market. He had been a broker running a successful brokerage selling luxury homes for years. He wondered why he was letting management companies take over the newly sold homes to manage when his company could offer the same services. Smartly, he chose Hostaway and was ready to scale. Hostaway is wonderful but we extended his business functionality using JIRA Service Desk to register guests. We suggested and wrote automated messages, house rules, and other guest communications.