manage your operations with a world-class platform

We customize the Atlassian Suite to help you manage teams, properites, projects, and data in your business.

The ops platform reduces your Tech cost and custom fits your business

RUN REMOTE VA TEAMS TO FIELD STAFF

Bring every team together under one roof

Make informed decisions with books that tell the real story. We work closely with you to get a comprehensive understanding of your business then build out your chart of accounts. We refine it with every accounting cycle until your figures are exactly the way you need them. It all starts with the COA.

DETAILED TRUST ACCOUNTING

Trust and operating accounts balanced

Keep manager and owner funds separate, whether required by law or not. Our COA and methods keep your trust accounts balanced and in compliance. Get accurate owners statements as we balance and reconicle all accounts each month.

FUTURE PROOF

Gain a true financial picture with accrual basis

With our accrual-based methods, you’ll have a true picture of your finances every month and maintain GAAP-compliant books. Grow the value of your organization and be ready for wherever your businesss interests lead. Gain trust from your customers and control within your operations, propelling you to confidence and clarity.

TIME-SAVING TOOLS

Save time with efficient communication

Say goodbye to lengthy back-and-forths over email and hello to clear, organized communication with your bookkeeper. Our portal makes getting timely responses to questions and noteworthy insights easier than ever before.

What is the HVOPs Platform?

JIRA is a product made by Atlassian Corporation, a San Francisco-based billion-dollar company (Nasdaq: TEAM), that is part of the Atlassian Platform. Though JIRA started as a tool for software engineers to manage the complexity of developing code, where even a single misplaced semicolon could break a build, it quickly became obvious that it could be used in any setting where staying organized and quickly accessing information was critical. JIRA’s friendly interface is intuitive enough to be used by team members of almost any technical ability.

We choose JIRA for so many reasons, but a few of the top ones are ease of use, freemium plan, ability to upload pictures and video into tickets, connection to other web apps through open API and webhooks, automation within the system, cloud-managed infrastructure, and a beautiful user interface. We love JIRA and hope you will too. If you ever decide to leave Hostaway your data will still be yours in the Atlassian Platform, making your business truly independent. The features of JIRA are too vast to explain in this short article, but you may read more on Atlassian’s Website.

How does it work?

We create a customization of JIRA for you.

Guest Journey

Property Manager Journey

The guest journey begins once a reservation is made. The touch points in the journey interact with the Ops platform to keep you organized and communication flowing within your team and with your guest.

With experts who have over 2 decades of property management experience we can assist you in your rental unit repairs. This can be a small thing like an appliance replacement/repair or it can be something as serious as water ingress or mold. Our experts can offer you the best yet pocket friendly suggestion to get your issue resolved.

How it Works

1. Business Modeling

Your dedicated team studies your properties, owners, vendors, tax structure, and contracts. We audit your PMS settings and determine how funds move throughout your organization. We then create a visual model of your business. This helps us easily understand the workflows and calculations needed. A fine-tuned Chart of Accounts is then created, fit to handle trust accounts and accrual accounting.

2. Automation Creation

Once your business model has been created we custom build your automations. The data is pulled from the PMS into your accounting system exactly as we need it. We handle multi-month bookings, special cases, and resolution center payouts within the automation. The revenue is side is thus handled. The expense side is handled by connecting an expense management system of your choice.

3. Monthly Reporting

With your automation humming along, we match revenue and expense transactions to accounts and reconcile bank balances. We deliver a monthly P&L, balance sheet, owners' statements, AP/AR aging, and cash flow statements, allowing you to deliver owner payouts, taxes, and vendor payments on time. KPI dashboards give fast access to important metrics.

HV Ops Platform Features

Here are some of the ways we set up the Atlassian platform for Hosts using JIRA Work Management, Service Management, and Confluence:

Team and Task Management
Guest Registration Form on JIRA Service Desk
Bringing Reservation data from Hostaway into JIRA, including financials
Integration with accounting software
Detailed, customized repository to store property information
Ticketing System to manage Repairs on properties and store history
Cleaner Management on the ground, and Billing automation
Guest message integration with Hostaway (important if you take bookings via email or phone)
Manage on-ground cleaners and repair persons
Create and share house manuals, appliance information, directions, and internal-only property information (supply closet codes, passwords)
Directions for special equipment usage

Although many alternatives to JIRA have sprung up over the years such as Monday.com, Asana, BaseCamp, ClickUp, and more we find that JIRA reigns supreme. Our team has full-time JIRA admins who can customize forms, workflows, and automation to fit exactly what we want. Atlassian’s powerful technology positions hosts for today’s needs and tomorrow’s growth. Replace other expensive software in your tech stack with one powerful, world-renowned platform. Economize and gain freedom. Our JIRA experts are here for you, contact us today to build your custom solution!

Test Drive

Curious to see how JIRA can benefit your operations? Take a test drive and explore the features yourself. Contact us for a demo today.

The Power of Leverage