Team Management in the HV Ops Platform

JIRA is a product made by Atlassian Corporation, a San Francisco-based billion-dollar company (Nasdaq: TEAM), that is part of the Atlassian Platform. Though JIRA started as a tool for software engineers to manage the complexity of developing code, where even a single misplaced semicolon could break a build, it quickly became obvious that it could be used in any setting where staying organized and quickly accessing information was critical. JIRA’s friendly interface is intuitive enough to be used by team members of almost any technical ability.

We choose JIRA for so many reasons, but a few of the top ones are ease of use, freemium plan, ability to upload pictures and video into tickets, connection to other web apps through open API and webhooks, automation within the system, cloud-managed infrastructure, and a beautiful user interface. We love JIRA and hope you will too. If you ever decide to leave Hostaway your data will still be yours in the Atlassian Platform, making your business truly independent. The features of JIRA are too vast to explain in this short article, but you may read more on Atlassian’s Website.

Here are some of the ways we set up the Atlassian platform for Hosts using JIRA Work Management, Service Management, and Confluence:

• Team and Task Management
• Guest Registration Form on JIRA Service Desk
• Bringing Reservation data from Hostaway into JIRA, including financials
• Integration with accounting software
• Detailed, customized repository to store property information
• Ticketing System to manage Repairs on properties and store history
• Cleaner Management on the ground, and Billing automation
• Guest message integration with Hostaway (important if you take bookings via email or phone)
• Manage on-ground cleaners and repair persons
• Create and share house manuals, appliance information, directions, and internal-only property information (supply closet codes, passwords)
• Directions for special equipment usage

Although many alternatives to JIRA have sprung up over the years such as Monday.com, Asana, BaseCamp, ClickUp, and more we find that JIRA reigns supreme. Our team has full-time JIRA admins who can customize forms, workflows, and automation to fit exactly what we want. Atlassian’s powerful technology positions hosts for today’s needs and tomorrow’s growth. Replace other expensive software in your tech stack with one powerful, world-renowned platform. Economize and gain freedom. Our JIRA experts are here for you, contact us today to build your custom solution!