HV Ops Platform

A versatile implemention of the Atlassian platform

What is the HV Ops Platform?

JIRA is a product made by Atlassian Corporation, a San Francisco-based billion-dollar company (Nasdaq: TEAM), that is part of the Atlassian Platform. Though JIRA started as a tool for software engineers to manage the complexity of developing code, where even a single misplaced semicolon could break a build, it quickly became obvious that it could be used in any setting where staying organized and quickly accessing information was critical. JIRA’s friendly interface is intuitive enough to be used by team members of almost any technical ability.

We choose JIRA for so many reasons, but a few of the top ones are ease of use, freemium plan, ability to upload pictures and video into tickets, connection to other web apps through open API and webhooks, automation within the system, cloud-managed infrastructure, and a beautiful user interface. We love JIRA and hope you will too. If you ever decide to leave Hostaway your data will still be yours in the Atlassian Platform, making your business truly independent. The features of JIRA are too vast to explain in this short article, but you may read more on Atlassian’s Website.

Features of the Ops Platform

Here are some of the ways we set up the Atlassian platform for Hosts using JIRA Work Management, Service Management, and Confluence:

- Team and Task Management

- Guest Registration Form on JIRA Service Desk

- Bringing Reservation data from Hostaway into JIRA, including financials

- Integration with accounting software

- Detailed, customized repository to store property information

- Ticketing System to manage Repairs on properties and store history

- Cleaner Management on the ground, and Billing automation

- Guest message integration with Hostaway (important if you take bookings via email or phone)

- Manage on-ground cleaners and repair persons

- Create and share house manuals, appliance information, directions, and internal-only property information (supply closet codes, passwords)

- Directions for special equipment usage

What is the HV Operations Platform?

We will use decades of our experience to review your guest agreement as well as your owner and property manager agreements. This will make sure that the guests, owner and manager will remain responsible for what they do.

Guest Journey

With experts who have over 2 decades of property management experience we can assist you in your rental unit repairs. This can be a small thing like an appliance replacement/repair or it can be something as serious as water ingress or mold. Our experts can offer you the best yet pocket friendly suggestion to get your issue resolved.

Repairs

Repairs & Maintenance

Repair tickets are entered and assigned.

Disputes

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Feedback

Guest Feedback

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Reservations

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Registration

Guest Registration

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Supplies

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Property Manager Journey

Reservations

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Registration

Guest Registration

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Repairs

Repairs & Maintenance

Repair tickets are entered and assigned.

Cleaning

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Disputes

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HV Ops Platform Features

Here are some of the ways we set up the Atlassian platform for Hosts using JIRA Work Management, Service Management, and Confluence:

Team and Task Management
Guest Registration Form on JIRA Service Desk
Bringing Reservation data from Hostaway into JIRA, including financials
Integration with accounting software
Detailed, customized repository to store property information
Ticketing System to manage Repairs on properties and store history
Cleaner Management on the ground, and Billing automation
Guest message integration with Hostaway (important if you take bookings via email or phone)
Manage on-ground cleaners and repair persons
Create and share house manuals, appliance information, directions, and internal-only property information (supply closet codes, passwords)
Directions for special equipment usage

Although many alternatives to JIRA have sprung up over the years such as Monday.com, Asana, BaseCamp, ClickUp, and more we find that JIRA reigns supreme. Our team has full-time JIRA admins who can customize forms, workflows, and automation to fit exactly what we want. Atlassian’s powerful technology positions hosts for today’s needs and tomorrow’s growth. Replace other expensive software in your tech stack with one powerful, world-renowned platform. Economize and gain freedom. Our JIRA experts are here for you, contact us today to build your custom solution!

Test Drive

Curious to see how JIRA can benefit your operations? Take a test drive and explore the features yourself. Contact us for a demo today.

HV Ops Platform

What is the HV Ops Platform?

Features of the Ops Platform

What is the HV Operations Platform?

Guest Journey

Repairs & Maintenance

Disputes

Guest Feedback

Reservations

Guest Registration

Supplies

Property Manager Journey

Reservations

Guest Registration

Repairs & Maintenance

Cleaning

Disputes

HV Ops Platform Features

Test Drive

Articles

Guest Feedback Form on HVOPS

Pre-Set vs. Custom Triggers for Automations

Basic Dashboards in Hostaway vs. HV’s Advanced Dashboards

Team Management in HV Ops Platform

Basic Tasks in Hostaway vs. tasks in the HV Ops Platform

Complex Room Blocking Scenarios for Sibling or Multi-Generational Listings

Advanced Registration Form

What is an API?

How Hubdoc Helps Expense Reporting

Common Bookkeeping Mistakes

Challenges of DIY Bookkeeping

A Guide to Trust Accounting in Property Management

Property Manager vs Property Owner Accounts

Essential Chart of Accounts for an STR Business

How Financial Dashboards Can Help

Financial Statements in an STR Business

Cleaning up Books

Accrual Accounting for STR Business

Custom Dashboards in Business

Data in the STR Business