HV Ops Platform

A versatile implemention of the Atlassian platform
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What is the HV Ops Platform?

JIRA is a product made by Atlassian Corporation, a San Francisco-based billion-dollar company (Nasdaq: TEAM), that is part of the Atlassian Platform. Though JIRA started as a tool for software engineers to manage the complexity of developing code, where even a single misplaced semicolon could break a build, it quickly became obvious that it could be used in any setting where staying organized and quickly accessing information was critical. JIRA’s friendly interface is intuitive enough to be used by team members of almost any technical ability.

We choose JIRA for so many reasons, but a few of the top ones are ease of use, freemium plan, ability to upload pictures and video into tickets, connection to other web apps through open API and webhooks, automation within the system, cloud-managed infrastructure, and a beautiful user interface. We love JIRA and hope you will too. If you ever decide to leave Hostaway your data will still be yours in the Atlassian Platform, making your business truly independent. The features of JIRA are too vast to explain in this short article, but you may read more on Atlassian’s Website.

Features of the Ops Platform

Here are some of the ways we set up the Atlassian platform for Hosts using JIRA Work Management, Service Management, and Confluence:

    • Team and Task Management

    • Guest Registration Form on JIRA Service Desk

    • Bringing Reservation data from Hostaway into JIRA, including financials

    • Integration with accounting software

    • Detailed, customized repository to store property information

    • Ticketing System to manage Repairs on properties and store history

    • Cleaner Management on the ground, and Billing automation

    • Guest message integration with Hostaway (important if you take bookings via email or phone)

    • Manage on-ground cleaners and repair persons

    • Create and share house manuals, appliance information, directions, and internal-only property information (supply closet codes, passwords)

    • Directions for special equipment usage

HV Ops Platform

Financial & Technology Consulting for Property, Guest Feedback Form on HVOPS
Guest Feedback Form on HVOPS

Similar to our Guest Registration form we offer a detailed

Read More
Team Management in HV Ops Platform

Track changes by users to audit-proof your business. Tasks and

Read More
Basic Tasks in Hostaway vs. tasks in the HV Ops Platform
Hostaway offers a basic task feature, where tasks can be
Read More
Advanced Registration Form

Hostway offers a nice, basic guest registration form. Our registration

Read More
Team Management in the HV Ops Platform

JIRA is a product made by Atlassian Corporation, a San

Read More
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Guest Journey

With experts who have over 2 decades of property management experience we can assist you in your rental unit repairs. This can be a small thing like an appliance replacement/repair or it can be something as serious as water ingress or mold. Our experts can offer you the best yet pocket friendly suggestion to get your issue resolved.

Reservations

Registration

Supplies

Repairs

Disputes

Feedback

Repairs

Repairs & Maintenance

Repair tickets are entered and assigned.

Disputes

Disputes

This is back side content.

Feedback

Guest Feedback

This is back side content.

Reservations

Reservations

This is back side content.

Registration

Guest Registration

This is back side content.

Supplies

Supplies

This is back side content.

What is the HV Operations Platform?

We will use decades of our experience to review your guest agreement as well as your owner and property manager agreements. This will make sure that the guests, owner and manager will remain responsible for what they do.

Property Manager Journey

With experts who have over 2 decades of property management experience we can assist you in your rental unit repairs. This can be a small thing like an appliance replacement/repair or it can be something as serious as water ingress or mold. Our experts can offer you the best yet pocket friendly suggestion to get your issue resolved.

Reservations

Registration

Repairs

Cleaning

Disputes

Reservations

Reservations

This is back side content.

Registration

Guest Registration

This is back side content.

Repairs

Repairs & Maintenance

Repair tickets are entered and assigned.

Cleaning

Cleaning

This is back side content.

Disputes

Disputes

This is back side content.

What is the HV Operations Platform?

We will use decades of our experience to review your guest agreement as well as your owner and property manager agreements. This will make sure that the guests, owner and manager will remain responsible for what they do.

Property Managment Operations

With experts who have over 2 decades of property management experience we can assist you in your rental unit repairs. This can be a small thing like an appliance replacement/repair or it can be something as serious as water ingress or mold. Our experts can offer you the best yet pocket friendly suggestion to get your issue resolved.

Reservations

Registration

Repairs

Cleaning

Disputes

Reservations

This is back side content.

Guest Registration

This is back side content.

Repairs & Maintenance

This is back side content.

Guest Feedback

This is back side content.

Disputes

This is back side content.

HV Ops Platform Features

Here are some of the ways we set up the Atlassian platform for Hosts using JIRA Work Management, Service Management, and Confluence:

  • Team and Task Management
  • Guest Registration Form on JIRA Service Desk
  • Bringing Reservation data from Hostaway into JIRA, including financials
  • Integration with accounting software
  • Detailed, customized repository to store property information
  • Ticketing System to manage Repairs on properties and store history
  • Cleaner Management on the ground, and Billing automation
  • Guest message integration with Hostaway (important if you take bookings via email or phone)
  • Manage on-ground cleaners and repair persons
  • Create and share house manuals, appliance information, directions, and internal-only property information (supply closet codes, passwords)
  • Directions for special equipment usage

Although many alternatives to JIRA have sprung up over the years such as Monday.com, Asana, BaseCamp, ClickUp, and more we find that JIRA reigns supreme. Our team has full-time JIRA admins who can customize forms, workflows, and automation to fit exactly what we want. Atlassian’s powerful technology positions hosts for today’s needs and tomorrow’s growth. Replace other expensive software in your tech stack with one powerful, world-renowned platform. Economize and gain freedom. Our JIRA experts are here for you, contact us today to build your custom solution!

Test Drive

Curious to see how JIRA can benefit your operations? Take a test drive and explore the features yourself. Contact us for a demo today.

Knowledge Base

Financial & Technology Consulting for Property, Guest Feedback Form on HVOPS
Guest Feedback Form on HVOPS

Similar to our Guest Registration form we offer a detailed

Read More
Pre-Set vs. Custom Triggers for Automations

Hostaway provides triggers based on guest checkin, guest checkout and

Read More
Financial & Technology Consulting for Property , Basic Dashboards in Hostaway vs. HV’s Advanced Dashboards
Basic Dashboards in Hostaway vs. HV’s Advanced Dashboards

A nice dashboard is available to view your basic metrics

Read More
Team Management in HV Ops Platform

Track changes by users to audit-proof your business. Tasks and

Read More
Basic Tasks in Hostaway vs. tasks in the HV Ops Platform
Hostaway offers a basic task feature, where tasks can be
Read More
Complex Room Blocking Scenarios for Sibling or Multi-Generational Listings

You have a complicated property with a wedding venue and

Read More
Advanced Registration Form

Hostway offers a nice, basic guest registration form. Our registration

Read More
What is an API?
An API (Application Programming Interface) is a set of rules
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How Hubdoc Helps Expense Reporting
Managing expenses efficiently is crucial for the success of any
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Common Bookkeeping Mistakes
For those who choose to manage the bookkeeping for their
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Challenges of DIY Bookkeeping
Managing the financial records of a Short-Term Rental (STR) business
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A Guide to Trust Accounting in Property Management
Trust accounting in the context of a property management business
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Property Manager vs Property Owner Accounts

Property Manager vs Property Owner Accounts When it comes to

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Essential Chart of Accounts for an STR Business

Essential Chart of Accounts for an STR Business When managing

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How Financial Dashboards Can Help

How Financial Dashboards Can Help   As an STR (Short-Term

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Financial Statements in an STR Business

Essential Financial Statements for an STR Business As an STR

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Cleaning up Books

Cleaning Up Messy Books for an STR Business Working with

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Accrual Accounting for STR Business

Why Vacation Rental Owners Should Use Accrual Accounting As a

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Custom Dashboards in Business

Custom dashboards are increasingly becoming an essential tool for businesses

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Data in the STR Business

Running a short-term rental business can be complex, involving multiple

Read More
Ready to find out how Hostvisors can transform your business?
Run your operations with a highly integrated suite of world-class systems in finance, accounting, data visualization, and team & task management. Create custom websites to showcase your properties and attract guests. Discover how we can help you today!
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