Case Studies

Read about some the projects we have completed for property managers.

Complex Room Blocking Scenario at a Boutique Hotel

A boutique hotel came to us with a vexing problem. They had a set of five suites that could be combined in different ways to create listings.

The problems was being approached by others as a parent-child or multi-generational listing situation. However, this was not solving the problem. Combinations of “sibling” suites were not supported in Hostaway. Thus Hostvisors analyzed the scenario and came up with custom programming to block and unblock rooms. We then migrated the customer from their previous channel manager and onto Hostaway. We used tools that did not cause the hotel to have ongoing monthly expenses after the initial set-up.

Listings on new Channels: Booking, Expedia, Google Travel

A property manager with 20 felt that he was not using Hostaway to the fullest. He was on the platform but only listed on Airbnb and VRBO. See More

He wanted to capture a greater segment of travelers, but the task seemed daunting due to the number of options. Since platforms like Expedia are made specifically for the hotel industry it’s challenging to list STRs. Rate plans and meal plans need to be chosen, for example, and contracts need to be negotiated and signed. Payment collection is not automatic by platforms like Booking.com. Hostvisors analyzed his listings, created a plan, and then executed it. He became listed on Expedia, Booking.com, and Google Travel. Going the extra mile to list properties on large platforms paid off, as he got 30% of his bookings from Booking.com in the first year!

Setting up Booking.com safely to gain big!

When Sandy first started working with Hostvisors she had experienced almost $40,000 in fraud from Booking.com guests due to chargebacks on Stripe.

Stripe started partially withholding her funds & she was in danger of losing her processing account. She had made significant revenue from Booking.com, but the rampant fraud was causing her to rethink her decision. Hostvisors worked with Her to develop a custom Guest Registration form. Unlike other expensive solutions in the market, the solution was cost-effective. It allowed her to collect IDs and ask pointed questions designed to suss out fraud. It added a bit of time to her guest procedure, but after implementing these measures, along with getting set up with Booking.com for payment collection, she was thrilled to report no more chargebacks!

Onboarding Hostaway PMS

A new property manager came to us. He was starting out with one property and had plans to scale fast in the beautiful Destin, Florida market. He had been a broker running a successful brokerage selling luxury homes for years.

He wondered why he was letting management companies take over the newly sold homes to manage when his company could offer the same services. Smartly, he chose Hostaway and was ready to scale. Hostaway is wonderful but we extended his business functionality using JIRA Service Desk to register guests. We suggested and wrote automated messages, house rules, and other guest communications.

Deep Integration of Xero

An owner-operator came to us with 20 properties. They wanted a faster way of doing their bookkeeping, but they wanted as much detail as possible in their invoices and other accounting artifacts. See More

They had tried the Zapier integration available, but it didn’t quite give them the deep integration they needed. They came to us and we set up an integration that automatically updated with new reservations, changed reservations, and modified reservations within their business. It allowed them to account for upsells from their guest portal that were purchased later on during the guest's stay.

Direct Email Marketing Setup

Using the data from the Guest Registration form, we help many customers set up the data transfer from their PMS to MailChimp and other email Marketing systems. This quick and easy set up yields several fold in benefits.

Direct Email Marketing Setup

Guest Registration Form

Tim was a seasoned business owner with many businesses under his belt and years of experience operating them. This included pawn shops, an IT company, and long-term rentals. See More

He decided to convert some of his second homes to short-term rentals. Hostvisors helped him set up the seven rentals he had and assisted him in learning his Hostaway system. We set up a guest registration form for him as part of this effort. With this, he is able to collect guest addresses, phone numbers, and real emails, and ask many questions. This ensured that no “anonymous” guests would be in his rentals. It also allowed him to collect information that we automatically transferred to his email marketing software.

Building a website with Hostaway Integration

Melody, like so many others, came to us wanting to build a website integrated with her channel manager. This would allow her to keep bookings synched no matter what the source. See More

We built a site for her using the WordPress plugin available with Hostaway. The ability to have multiple pages, a custom look, custom branding and URL, and other features extended the out-of-the-box functionality available in Hostaway. This gave Melody and her customers the tailored experience that grew her book-direct business by 30%. We provide websites built with a theme at an affordable rate or can do more custom work if your business is ready for that.

Migration from Lodgify to Hostaway

A customer came to us because the website builder on Lodgify was displaying the full price of the reservation instead of the actual cost per night.

She felt this was adversely affecting sales as website visitors may interpret the displayed price as representing the nightly price, causing them to turn way. Migrating this customer to Hostaway allowed her to use Hostaway’s booking site, which displays price per night. Other parts of the migration included copying the automated messaging, bringing over blocked nights and reservations from Lodgify to Hostaway well into one year in the future, and taking inventory of guests who had made 50% payments towards their vacations.

Case Studies

Complex Room Blocking Scenario at a Boutique Hotel

Listings on new Channels: Booking, Expedia, Google Travel

Setting up Booking.com safely to gain big!

Onboarding Hostaway PMS

Deep Integration of Xero

Direct Email Marketing Setup

Direct Email Marketing Setup

Guest Registration Form

Building a website with Hostaway Integration

Migration from Lodgify to Hostaway

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