Operations Support

Optimize your tech stack & operations

We optimize your PMS settings, create custom automations, integrate with external systems, and trouble shoot technical problems… giving you back your time and focus.

Property management software dashboard being configured
What we do

Optimize your operations for highest profits

Listing Implementation

"Done For You" Services

Done of for you services to create new listings, fine tune old listings, create guest messages, connect channels, bulk coupon codes, smart lock connections, upsells, and more.

Audit and Setup Financial Settings

Financial Formulas Setup

Have us audit or setup your Hostaway financial formulas to verify they are correct for your calculations.

Trouble Shooting Support

Technical Support

Trouble shoot issues, check channel markups, check financial formulas, verify channels like booking.com or Expedia for correct setup. Find issues with 3rd party integrations.

Custom Programming

Custom Automations

Connect Hostaway to any system with API access. Retrieve reservations real time data, synch to a task management system such as JIRA, Monday, Asana, or Clickup. Export data to Mailchimp or GoHighLevel.

Custom automations & integrations

Extend Hostaway’s functionality

Features you wish were there but aren’t (yet).

Trigger Customization

Create triggers on a specific day of the week or specific events not provided within Hostaway. For example, you request that guests roll out the trash cans on Wednesday. If there is no guest, your cleaner is notified instead.

Task Management

Hostaway offers a basic task feature, where tasks can be created and assigned. But what if your tasks are more complex and require detailed tracking, assignments across team members, and a change history?

Advanced Registration Form

Hostaway offers a basic guest registration form, but for a more customed fit, use a task management platform. Capture emails without using a 3rd party service. Find violations of your policies before they happen.

Workflows

Create better workflows with automation

Pull Reservation Data

Pull Reservation Data from Hostaway to your database or platform of choice.

Own your own data by extracting it to the HV Ops Platform. We can write scrips to bring in all your past reservation or other data.

Cleaning Automation

Create Cleaning Task in HV Ops Platform

Simple check-list type tasks can be managed in Hostaway, but what if your operations are more complex? We provide custom solutions for task tracking and repairs/cleaning management.

Extended Security Deposit Holds

Extend Security Deposit Hold for Direct Booking Guests

Stripe defaults to a 7 day hold on guest security deposits. Our automation extends the hold until after checkout, or as long as you like.

Quickbooks Automation

Hostaway to Google Sheets to Quickbooks Integration. Gain more control.

Automate your data out of Hostaway and into Google Sheets and then to Quickbooks.

Consolidated Commission Bills

Create Single Bill for Booking.com Invoices

Generate a single bill into your accounting system to be paid at the end of the month for Booking.com. Combines invoices from the OTA for a streamlined experience.

Stripe Integration

Extract details out of stripe fees into your own HV Ops operations platform.

Extract as many details as you need from Stripe

Complex Room Blocking Scenarios

Complex Room Blocking Scenarios

You have a property that can be booked in different ways, not supported by Hostaway. We will create multi-generational or sister listings and the scripts required to block their calendars to avoid double bookings.

Stripe Data Pulls

Integrate Hostaway with Stripe for more than just reservation fees.

Create a custom integration allowing pushing Hostaway purchase data to Stripe.

The Power of Leverage

Why Struggle? Let Us Show You the Smarter Path to Success